Returns & Refunds

All sales are final. The Bikini Co. Hawaii does not accept returns or exchanges for change of mind, sizing, color preference, or an incorrect selection made at checkout. This applies to swimwear, handmade products, and custom or personalized orders.

Please review your order carefully before placing it. If you need to correct or cancel an order, contact us through our website’s contact form as soon as possible. We can make a change only if the order has not shipped or, for a custom item, production has not begun.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us through our website’s contact form with your order number and clear photos of the item and packaging. We’ll review the issue and arrange an appropriate replacement or refund. If we ask you to return the item, we’ll cover the return shipping cost.

Our handmade pieces may have small natural variations. Damage, defects, and mistakes in your order are handled as described above.

Refunds

When a refund is approved, we’ll issue it to your original payment method. We’ll initiate the refund within five banking business days of accepting the return, if one is required. Your bank or payment provider may take additional time to post it. If we cannot ship your order within the promised time, we’ll contact you with the option to agree to the delay or cancel for a full refund.

This policy does not limit your rights under applicable law.

Shipping Options

Orders over $50 qualify for free standard shipping. For orders of $50 or less, available shipping options and charges are displayed at checkout. The $50 threshold is calculated after discounts and promotions and before taxes.

Processing and Delivery

Ready-to-ship items are prepared for shipment by the next business day. Orders placed on weekends or holidays are processed on the following business day. Customized items require additional production time; standard and expedited delivery estimates do not include that production time. Expedited shipping may not be available for every order.

Orders ship from Oʻahu, Hawaiʻi. Delivery dates shown at checkout are estimates and may change due to carrier delays. If an order is sent in multiple packages, a separate shipping confirmation with tracking information will be sent for each shipment.

Additional Information

Orders addressed to APO or FPO locations qualify for free standard USPS shipping. Delivery time varies by destination and mail service.

International shipping is not available through checkout. Customers seeking international delivery may contact us before placing an order to request a shipping quote. An international order may be arranged if the customer agrees to the additional shipping cost. We do not ship to U.S. territories, reshippers, or freight-forwarding services.

Shipping charges are nonrefundable unless an incorrect item is shipped or a refund is required by applicable law. For further information, please see our Frequently Asked Questions Page,