Returns & Refunds
All sales are final. The Bikini Co. Hawaii does not accept returns or exchanges for change of mind, sizing, color preference, or an incorrect selection made at checkout. This applies to swimwear, handmade products, and custom or personalized orders.
Please review your order carefully before placing it. If you need to correct or cancel an order, contact us through our website’s contact form as soon as possible. We can make a change only if the order has not shipped or, for a custom item, production has not begun.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us through our website’s contact form with your order number and clear photos of the item and packaging. We’ll review the issue and arrange an appropriate replacement or refund. If we ask you to return the item, we’ll cover the return shipping cost.
Our handmade pieces may have small natural variations. Damage, defects, and mistakes in your order are handled as described above.
Refunds
When a refund is approved, we’ll issue it to your original payment method. We’ll initiate the refund within five banking business days of accepting the return, if one is required. Your bank or payment provider may take additional time to post it. If we cannot ship your order within the promised time, we’ll contact you with the option to agree to the delay or cancel for a full refund.
This policy does not limit your rights under applicable law.
